Return & Refund Policy

Because groceries may include food, consumable, sealed or perishable goods, return eligibility depends on the product type and condition.

Eligible concerns

Contact us promptly if an accepted order is damaged, incorrect, materially different from what was confirmed, or missing an item. Keep the product, original packaging, invoice and clear photographs where relevant.

Non-returnable situations

Opened, used, consumed, altered or improperly stored products are generally not returnable unless required by applicable law or the concern relates to a verified defect or incorrect supply.

Resolution

After review, an eligible concern may be resolved through replacement, store adjustment or refund. Approved refunds are processed to the original or mutually agreed payment method, subject to payment-provider processing times.

For questions, contact Usman GroceryMart at [email protected] or call +91 9906788901. Business address: 424/A, Gandhinagar, Jammu, Jammu and Kashmir - 180004.